Refund/Shipping Policy

Shipping & Delivery Policy

Processing Time:
Orders are processed within 1–2 business days.

Shipping Times:

- Standard shipping (USA): 5–10 business days

- Expedited shipping: 2–5 business days

Once your order ships, you will receive a tracking number to monitor your package.

Shipping Costs:
Shipping costs are calculated at checkout and depend on the product and shipping method.

Lost or Damaged Packages:
If your package is lost or arrives damaged, please contact us within 7 days of the estimated delivery date. We will work to resolve the issue promptly.

Refund & Return Policy

Satisfaction Guarantee:
Your satisfaction is our priority! If you’re not completely happy with your purchase, we will make it right.

Refund Eligibility:

- Requests must be submitted within 14 days of receiving your order.

- Items must be unused and in original condition.

Non-Refundable Items:

- Personalized or custom items

- Items marked as final sale

How to Request a Refund:

1. Contact our support team at northsupply.team@gmail.com with your order number and reason for return.

2. Once approved, refunds will be issued to your original payment method within 5–7 business days.

Exchanges:
Exchanges are handled via refund + new order.

Return Shipping Costs:
Unless the item is defective or incorrect, return shipping costs are the customer’s responsibility.